FAQ

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.

Additionally, you can track the status of your order from the Chat with us button or your "order history" section on your account page on the website. We also have a dedicated Order Tracking page to help you check the status of your order.

Once we receive your order, we will process and ship within 2-5 business days. Any orders placed on Saturday will be sent out with Monday's orders.

We carry some handmade products that require additional processing time. Please check individual product descriptions for special shipping times.

Please note, personalized products may take an additional 2-7 business days.

Please don't hesitate to reach out to us with any shipping questions.

We use UPS ground, USPS, FedEx and other carriers to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order within 2-5 business days. Personalized products may take an additional 2-7 business days. It is then picked, packed, and dispatched.

Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (4-7 business days) are estimates and may vary due to external factors outside of our, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

Please send us a cancel request via email with the order number and name. Our team will cancel the order for you.

We cannot cancel an order that has already shipped out. In the case the order has shipped, you must wait until you receive the item to start the return process.

If you have not received your order 3 business days after scheduled delivery please let us know immediately and we will open an inquiry.

Please send the photos of any damaged item with the valid order information. Our customer service team will respond to you within 24 hours and help you resolve any problems.

You must contact us via contact form and be issued an authorization number before physically returning an item.

Items may be returned within 30 days to the original payment method with receipt of purchase.

Items must be in new, unopened, undamaged condition to be eligible for return.

Return shipping costs must be paid by you in order for us to process your refund.

Please note, personalized merchandise cannot be returned, refunded or exchanged.